Help Centre

You can purchase your Tappd card directly from our website. Choose between stainless steel or PVC, customize your design, and proceed to checkout.

Stainless steel cards are premium, durable, and sleek — ideal for professionals who want to make a lasting impression. PVC (advanced polymer) cards are lightweight, colorful, and more affordable.

Yes! You can order as many cards as you need. Bulk discounts are available for larger quantities.

Yes. We offer volume pricing for teams, businesses, and event organizers. Please contact us for a custom quote.

Absolutely. During checkout, you’ll be able to upload logos, choose colors, and add custom text or QR codes.

Yes, if you need help designing your card, our team can assist. Simply reach out after placing your order.

We accept all major credit cards, debit cards, and secure online payment gateways.

Since each card is custom-made, we don’t accept returns unless the item is defective. If you have an issue, contact us — we’ll make it right.

Once your order ships, you’ll receive a tracking number via email.

We ship worldwide from our Cape Town headquarters.

Standard delivery is typically 5–10 business days, depending on your location.

No

We occasionally offer promotions that include free shipping. Otherwise, shipping fees are calculated at checkout based on your region.

If your tracking hasn’t updated in a few days, contact us and we’ll investigate the issue with the courier.

Tappd is a smart business card embedded with NFC technology, allowing you to instantly share your digital profile with a single tap.

Tappd works with most modern smartphones that support NFC or QR scanning. See full compatibility list.

Yes. Your Tappd profile is fully editable anytime via your online dashboard.

Your profile remains active. You can order a replacement card and link it to your existing profile.

No app is needed to share your profile — just a tap or scan. However, editing your profile is done via the Tappd web dashboard.

Each card links to one profile, but you can have multiple profiles on your account and assign different cards to each.

Yes. Both stainless steel and PVC cards are water-resistant and made for everyday use.

Yes. Tappd supports dynamic links to all major platforms, websites, and contact methods.

Tapping requires an internet connection to load the profile. However, once the page is loaded, the recipient can save your info.

You can use Tappd with a free account, but premium features are available with a Pro or Enterprise subscription.

Omnia is the software that powers Tappd. It allows you to create and manage your digital identity with links, contact info, and more.

Each card links to a digital Omnia profile, which you control. When tapped, your Omnia profile is what’s shared.

Add your name, bio, images, links, contact methods, social media, galleries, payment portals, and more.

Currently, Omnia runs on a responsive web platform. A mobile app is in development.

Yes! Omnia is available to anyone — card ownership is not required.

Free users get basic profile features. Pro and Premium users unlock analytics, advanced customization, priority support, and more.

Yes, if you’re subscribed to a directory-enabled plan. You can choose to appear in public searches or remain private.

Absolutely. You can upgrade, downgrade, or cancel at any time through your dashboard.

After receiving your card, follow the email link or go to tappd.co.za/setup to begin. It takes just a few minutes.

Your physical card design is fixed, but your digital profile is always editable.

Yes. If you manage multiple cards, each can be linked to a unique profile — ideal for businesses or event teams.

Yes, you can add a logo, cover image, and profile photo to personalize your digital card.

Yes. Omnia supports personal, business, event, and location profiles with tailored features for each.

Check if your phone supports NFC and ensure NFC is enabled. Try tapping near the top or center of the phone. If issues persist, contact support.

Ensure both devices are online. If the profile still doesn’t load, try scanning the QR code instead.

Yes. You can deactivate your card or unlink it from your profile via the dashboard.

If your card hasn’t been printed yet, we’ll happily make changes. Contact us ASAP.

Visit the login page and click “Forgot Password” to reset your credentials.

You can email us at support@tappd.co.za or use the contact form on our website.

Yes. Our enterprise plans include multiple cards, custom dashboards, and admin tools for managing staff profiles.

Yes. Enterprise clients can request custom branding and private label options.

Absolutely. We work with event organizers to create attendee cards, QR-enabled lanyards, and more.

Yes. Omnia offers team and enterprise features for centralized management.

Yes. We use encrypted systems and follow best practices to keep your data safe and private.

Yes. You control what’s shown and can disable public access or specific features.

Never. Your data is yours. We do not sell or share user data with third parties.